SERVICE & SUPPORT

Welcome to TREKSTOR support!

Our online support will help you find a fast and uncomplicated solution to your problem.

To proceed, please sit back and read the following instructions. They contain important and interesting information on further steps and customer support.

You can find concise, summarised information on the warranty and warranty terms in our terms of service.

What do I need to do?

If you have questions about your product or problems, please proceed as follows:

FAQs & Downloads

If you have any questions, please visit the following sections first for quick answers or additional assistance:

FAQ sections
User manuals
Product detail pages

More Questions

If our FAQ section could not answer all of your questions, we are happy to help you personally. Contact our support at support@trekstor.de. Alternatively, you can contact our service hotline. For calls from Germany, please call 0621-87066153 and for an international call you can reach us at +49 621-87066153.

The hotline can be reached Monday to Friday from 9 a.m. to 4.30 p.m. local time.

Please note that call from a fixed network are billed at your fixed mobile tarif. The price for a cellular connection can differ from this and could be much higher.

Defect or technical problem?

If your device has a defect or a technical problem, please contact your dealer directly. He will initiate all further steps for the repair.

Thank you very much for your service request.

Please contact the dealer from where you purchased the device directly. It is up to the trader to decide what next steps he has in mind for your service case.